Stream Dock Device Not Detected after Firmware update

dockkey2023

Zenttsei 发表于 2026-6-24 07:43
Versión || 3.10.202.0512
Firmware || V3-K1_PRO.03.010

In the software, where you can check the firmware version number, there is a button to update the firmware. If you click it, you cannot upgrade. What is the prompt? That place can directly update the firmware

Zenttsei

dockkey2023 发表于 2026-6-24 09:47
In the software, where you can check the firmware version number, there is a button to update the  ...

When I apply the update via the software, the process starts and downloads 1%, but then it reports a connection error, freezes, and stops responding.

It indicates it will update from V3.K1_PRO.03010 to V3.K1_PRO.03013,

and displays a message below:
Current status: Update error – no server available.

dockkey2023

Zenttsei 发表于 2026-6-24 12:34
When I apply the update via the software, the process starts and downloads 1%, but then it reports ...

Which specific country and region are you in? This should be due to service access issues

Zenttsei

dockkey2023 发表于 2026-6-24 17:20
Which specific country and region are you in? This should be due to service access issues

I'm living in New Zealand my friend

dockkey2023

Zenttsei 发表于 2026-6-25 13:13
I'm living in New Zealand my friend

There should be no restrictions on this in New Zealand, but I tested it with an Australian IP and the upgrade is normal; But from your description, it seems that the network connection to our server will be disconnected.

Zenttsei

dockkey2023 发表于 2026-6-26 09:36
There should be no restrictions on this in New Zealand, but I tested it with an Australian IP and  ...

Okay, so what is the option for updating? ...or can you send me the firmware so I can update manually on my PC?

dockkey2023

Zenttsei 发表于 2026-6-26 14:05
Okay, so what is the option for updating? ...or can you send me the firmware so I can update manua ...

The engineer is analyzing the reason and needs you to provide your IP address. Use this website to check and send it to us. Thank you very much       https://whatismyipaddress.com/

dockkey2023

Zenttsei 发表于 2026-6-26 14:05
Okay, so what is the option for updating? ...or can you send me the firmware so I can update manua ...

Can you tell me when your firmware upgrade failed?

dockkey2023

Zenttsei 发表于 2026-6-26 14:05
Okay, so what is the option for updating? ...or can you send me the firmware so I can update manua ...

The engineer asked you to open the installed folder, find the log in this picture, and then send it to us

Zenttsei

dockkey2023 发表于 2026-7-8 10:36
The engineer asked you to open the installed folder, find the log in this picture, and then send ...

I send you by priv msg