the stream dock freezes

qwertyhuerty

The stream dock lies on for a while and freezes, in order to revive it, you have to take out the usb and put it back in. How can I fix this?

dockkey2023

Freezing means that pressing the device button does not work, right? Can you take a screenshot of your software version number and firmware version number and send it to us

qwertyhuerty

Yes, the device freezes, the buttons are displayed, but they do not respond to clicking and the animation stops.
software version: 3.10.199.0302
hardware firmware version: V3.HSV293S.02.009

dockkey2023

qwertyhuerty 发表于 2026-4-30 08:16
Yes, the device freezes, the buttons are displayed, but they do not respond to clicking and the anim ...

Freezing means that there is a display but pressing the button does not have any function, right? Have you added a HUB connection in the middle? Also, when freezing, does the software interface display the connected device model? If not, it may be due to insufficient power supply of the USB cable causing the interruption; You can try using a 33W original fast charging cable for your phone, or switch to a USB port on your computer

qwertyhuerty

Yes, there is a display, but the buttons do not perform any function.
I have tried directly connecting to the USB port, as well as using a hub with different wires, but the result is the same.
When the program freezes, the device is fully displayed. You can also edit it in the program, and all changes will be applied when you restart.

qwertyhuerty

dockkey2023 发表于 2026-4-30 09:07
Freezing means that there is a display but pressing the button does not have any function, right?  ...

Yes, there is a display, but the buttons do not perform any function.
I have tried directly connecting to the USB port, as well as using a hub with different wires, but the result is the same.
When the program freezes, the device is fully displayed. You can also edit it in the program, and all changes will be applied when you restart.

dockkey2023

qwertyhuerty 发表于 2026-5-3 14:28
Yes, there is a display, but the buttons do not perform any function.
I have tried directly connec ...

In this way, unplug all USB devices on the computer and only connect our devices to see if they get stuck. Also, take a video so that we can better analyze the cause