Conflict: Redragon SS-552 vs Stream Dock K1 Pro

jeddawe

Hello Support Team,
I am facing a severe software conflict and device control issue between two specific applications: Redragon Stream Station (detecting my device as SS-552-4F20 ) and Stream Dock (detecting my device as K1 Pro_353C ). Both applications are fighting over system control and cannot run together.
The Issue Breakdown:

• Scenario 1: If I launch the Redragon Stream Station software first, it takes complete control over the system. If I then try to open the Stream Dock software, it refuses to function, and the K1 Pro_353C buttons and inputs become completely unresponsive.
• Scenario 2: If I launch the Stream Dock software first, the K1 Pro_353C buttons work perfectly. However, when I try to open the Redragon Stream Station software afterward, the system overrides it, forces the Stream Dock interface back open, and the SS-552-4F20 device buttons stop working entirely.
  

Summary:
Whichever application is launched first takes exclusive control of the system, completely disabling and overriding the device connected to the other program. The SS-552-4F20 profile and the K1 Pro_353C profile cannot coexist or function at the same time.
Could you please provide a solution, a firmware patch, or a driver update to prevent this mutual interference so that both devices can operate independently?
Thank you, and I look forward to your help."

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dockkey2023

At present, we are unable to solve the problem of using the visual keyboard simultaneously, as it belongs to different companies, and we cannot change the firmware customized by the customer; But you treat K1 as a regular keyboard function without opening the software, so that you can use SS-552 devices simultaneously.

jeddawe

"Alright, then please provide me with a firmware for my Redragon SS-552 device so I can flash it and make it work on your software. In the end, this internal board is from your company and it is identical to the one you have. I want a method to convert the firmware of the Redragon device to work with your software, and I need the flashing guide to make it compatible with the keyboard software."

dockkey2023

jeddawe 发表于 2026-7-28 16:32
"Alright, then please provide me with a firmware for my Redragon SS-552 device so I can flash it and ...

We do not have this permission because SS is a product of the agent.